Help & Trade Inquiries

Frequently Asked Questions

Find quick answers to common questions regarding wholesale account setup, order processing, payment methods, and account management.

How do I set up a wholesale account?

Setting up a wholesale trade account with Trio Trading is simple:

  1. Click on Login / Register on our website.
  2. Complete the online application form with your retail business details.
  3. Submit your application. Our trade team will verify your account promptly.

How do I apply for a Credit or Cash Account?

We offer both trade credit facilities and cash-on-delivery accounts. Watch our step-by-step video tutorials below to complete your application with ease:

• Watch Credit Application Video Tutorial →
• Watch Cash Account Application Video Tutorial →

What is Pencil Pay?

Pencil Pay allows you to manage your Trio Trading account, view and manage orders, and securely update your payment details. Watch our step-by-step video tutorial to learn how to use Pencil Pay.

• Watch Pencil Pay User Guide Video →

How do I place an order?

We provide full online ordering through our B2B trade portal. Simply log in to your wholesale account, browse our 4,000+ products, add items to your cart with live wholesale pricing, and proceed through checkout. You can also place orders directly through your regional client service manager.

What payment methods do you accept?

We accept payments via Direct Bank Transfer (EFT) and major Credit or Debit Cards. Approved 30-day credit terms are also available for qualified retail accounts.

What happens if an item is out of stock?

If an item in your order is temporarily out of stock at the time of dispatch, it will not be charged on your final invoice. You only pay for the exact stock that leaves our warehouse.

How do I access your latest product catalog and specials?

To stay informed on new arrivals, weekly promotional specials, and seasonal catalog releases, you can subscribe via our Newsletter Signup Page or ask your account manager to add your store to the priority release list.

How do I log in to my wholesale account?

Navigate to https://www.triotrading.au/login and enter your registered email address and password. If you have forgotten your password, use the "Forgotten Password" link on the login page to receive an instant reset email.

How do I reach Customer Support?

Our team is available Monday to Friday from 8:00am to 4:30pm (AEST). You can reach us via phone toll-free at 1800 337 588, or email our support desk at info@triotrading.au.

Still Have Questions?

Our dedicated wholesale support team and regional client managers are ready to assist with account setup, product queries, or bulk quotes.